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Privacy Policy

Pets & Plants values your privacy and treats your personal data with the utmost confidentiality. We assure you that we will never share, rent, or sell your information to third parties.

You have full control over your data stored with Pets & Plants. At any time, you can access, correct, modify, or delete your information from our customer list.

If you no longer wish to receive our newsletter, you can easily unsubscribe at any time.

As a customer, it's your responsibility to keep your login details secure and to safeguard the use of your password. Rest assured, your password is securely encrypted, and Pets & Plants does not have access to it.

We adhere strictly to the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data. Through your user profile, you have the ability to access, review, amend, or delete all the information we hold about you on Pets & Plants.

To analyze website traffic and improve user experience, Pets & Plants maintains anonymous visitor statistics, tracking which pages are visited and to what extent.

If you have any inquiries regarding our privacy policy, please don't hesitate to reach out to Pets & Plants.

Terms & Conditions

  • Orders

Upon receipt of your payment, please allow up to 28 business days for order processing.

  • Shipping

Our handcrafted products are shipped from Belgium. Once your order is ready, we'll notify you via email and dispatch it to your address using Bpost (Belgian postal service). Please note that upon entry into your country, your package(s) will be handled by your local postal service.

For orders outside the EU, please be aware that your country may impose import taxes.

  • Delivery Times

    • Belgium: 1-2 business days*

    • Europe: 2-7 business days*

    • International: 5-21 business days*

*During peak periods, delivery times may vary slightly.

  • Returns and Warranty

You may return unused items within 7 days of purchase. Return shipping costs are the responsibility of the buyer. After this period, we do not accept returns. Returned products must be undamaged, in their original packaging, and in a resalable condition.

Custom orders cannot be returned as they are tailored to your specifications and are non-resalable. We expect our costumers to measure everything correctly. These items will also not me corrected.

  • Payment Options: we accept the following payment methods

    • iDEAL

    • Credit Card (Visa, MasterCard)

    • PayPal

    • Bancontact

  • Product Care

Refer to the cleaning instructions included with each product for care details. Please note that while durable, our products are not indestructible, so regular inspection for wear and tear is recommended.

Pets & Plants is not liable for any damage or loss resulting directly or indirectly from the use of our products. Plants damaged during shipping or due to improper care are not eligible for returns.

Please be aware that our buckles are not made from stainless steel and may rust if scratched and exposed to water. Consider this when handling the buckles. Stainless steel buckles are available as an optional upgrade.

  • Contact

Pets & Plants Schaapsweg 85 3550 Heusden-Zolder Belgium

Email: info.petsandplants@gmail.com (Not for visits)

Certified in Animal Care from Thomas More High Kempen, specializing in Veterinary Assistance within the Agro- and Biotechnology field.

PAYMENT METHODS
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